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Chapter 4

*Charles also features in chapters 5, 6 & 7

Recognize Achievements

with
Charles Ryan Minton
General Manager and Author, Fort Lauderdale Marriott Hotels
WHAT'S INSIDE?
Chapter 4
Recognize Achievements
In this chapter, we’ll explore how you as a frontline leader can ritualize your company’s recognition processes. And we’ll meet recognition’s lesser-known but equally important partner—appreciation.
We’ll also reveal...

• Why making recognition public delivers outsized impact
• How to weave spontaneous recognition into your culture

‍

Get the book
Chapter 4
How to set your service standards
"Frontline employees are the people who live and breathe the customer experience."
In this chapter, we’ll explore how you as a frontline leader can ritualize your company’s recognition processes. And we’ll meet recognition’s lesser-known but equally important partner—appreciation.
We’ll also reveal...

• Why making recognition public delivers outsized impact
• How to weave spontaneous recognition into your culture

‍

Get the book
“Frontline employees are the people who live and breathe the customer experience. If they're empowered to share that experience with leadership and make it right for the customer, that only helps you improve the customer experience.”
Charles Ryan Minton
General Manager and Author, Fort Lauderdale Marriott Hotels
Learn more about
Charles Ryan Minton
As the author of 'Thanks for coming in today', Charles Ryan Minton is nearly as famous in the customer service industry as the hotels he’s headed up. He’s built a career in leadership of many of the world’s most loved hotel brands, including the famed Westin (owned by Marriott Bonvoy). On any given day, employees know that they’ll find Charles taking a long walk around the hotel listening to his employees and guests. The wisdom he has gained from years of listening is nothing short of stellar.
Say hi, connect with
Charles Ryan Minton
LinkedIn >
Bring out the best in your frontline teams
If you're a frontline leader - the book is FREE!
And...it comes with a ‘bonus pack’ containing additional tools, membership to the Frontline Magic community and early access to community events and additional resources.
Get the book
Other contributors to this book
Chapter 6
"Demystify corporate purpose and performance..."
Cheryl DeSantis
Chief People and Diversity Officer, SmileDirectClub
View author >
Chapter 6
"Set key metrics and share performance results daily..."
Jerry Campbell
Director, Consumer Services Service Now
View author >
Chapter 2
"Connect service standards and goals..."
Jeremy Hyde
Director, Customer Service Sun Country Airlines
View author >
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