Ex. VP of the Magic Kingdom, Disney, Executive Coach
WHAT'S INSIDE?
Chapter 4
Recognize Achievement
Once your frontline teams understand your service promise, you need to reward the people exemplifying it. The core principle here is catching people doing things right.
Once your frontline teams understand your service promise, you need to reward the people exemplifying it. The core principle here is catching people doing things right.
“The reason we recognize employees is to reinforce behavior. That's what recognition does. It's like saying, 'This is a behavior we value. You did an amazing job'.”
Dan Cockerell
Ex. VP of the Magic Kingdom, Disney, Executive Coach
Learn more about
Dan Cockerell
Dan Cockerell, previously Vice President of The Magic Kingdom, has spent 26 years working for Disney, culminating in responsibility for an unbelievable 12 000 employees and 20 million guests, and is now a highly sought-after entrepreneur and leadership coach.
And...it comes with a ‘bonus pack’ containing additional tools, membership to the Frontline Magic community and early access to community events and additional resources.
"It's important that teams see a connection between the work that they’re doing, their team goals, and the highest level company goals so they know their work matters."