What does it take to form lasting habits? Roxana-Maria Barbu provides us with a glimpse into the fascinating psychology of habit formation and how to facilitate it for both your customers and your frontline employees.
Christine Trippi gives you a practical 4-step guide to always saying yes to customers. With over 30 years in the hospitality industry, Christine knows how to keep the customers happy!
Yvette Mihelic is a seasoned customer experience executive with over 20 years of industry knowledge. Currently leading customer experience for Australia’s John Holland Rail Operations and Maintenance, she’s passionate about placing customers at the heart of the business.
February 23, 2022
Videos
Aaron Ward
Aaron Ward: Hey 2022, we need to talk about fixing frontline work
AskNicely
Charles Ryan Minton
Charles Ryan Minton: Creating a culture where employees thrive & customer service is alive
Fort Lauderdale Marriott Hotels
Christine McHugh
Christine McHugh: Moderated Q&A, Set your service standard
Starbucks
Christine Trippi
Christine Trippi: Yes is the answer - 4 steps to always say, YES! to customers