David Kohari: Connecting the dots: From company to CX metrics

David Kohari

David will share how Skedulo educates its Customer Success team to provide the best Customer Experience by ensuring they understand how their efforts and engagement with their customers improve Skedulo's CX operating metrics. In return, these efforts drive improvement in the overall company operating metrics. This is internally referred to as "connecting the dots" and it's a concept that's woven into their entire management philosophy. Walk away with a mental model that will help connect the dots for your team and your organization.