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Chapter 4

Recognize Achievements

with
Charles Ryan Minton
General Manager and Author, Fort Lauderdale Marriott Hotels
WHAT'S INSIDE?
Chapter 4
Recognize Achievements
In this chapter, we’ll explore how you as a frontline leader can ritualize your company’s recognition processes. And we’ll meet recognition’s lesser-known but equally important partner—appreciation.
We’ll also reveal...

• Why making recognition public delivers outsized impact
• How to weave spontaneous recognition into your culture

Get the book
Chapter 4
How to set your service standards
"Frontline employees are the people who live and breathe the customer experience."
In this chapter, we’ll explore how you as a frontline leader can ritualize your company’s recognition processes. And we’ll meet recognition’s lesser-known but equally important partner—appreciation.
We’ll also reveal...

• Why making recognition public delivers outsized impact
• How to weave spontaneous recognition into your culture

Get the book
“Frontline employees are the people who live and breathe the customer experience. If they're empowered to share that experience with leadership and make it right for the customer, that only helps you improve the customer experience.”
Charles Ryan Minton
General Manager and Author, Fort Lauderdale Marriott Hotels
Learn more about
Charles Ryan Minton
As the author of 'Thanks for coming in today', Charles Ryan Minton is nearly as famous in the customer service industry as the hotels he’s headed up. He’s built a career in leadership of many of the world’s most loved hotel brands, including the famed Westin (owned by Marriott Bonvoy). On any given day, employees know that they’ll find Charles taking a long walk around the hotel listening to his employees and guests. The wisdom he has gained from years of listening is nothing short of stellar.
Bring out the best in your frontline teams
If you're a frontline leader - the book is FREE!
And...it comes with a ‘bonus pack’ containing additional tools, membership to the Frontline Magic community and early access to community events and additional resources.
Get the book
Other contributors to this book
Chapter 2
"It's important that teams see a connection between the work that they’re doing, their team goals, and the highest level company goals so they know their work matters."
Scott Runkel
Former VP, Customer Experience, A&R Blocks
View author >
Chapter 1
“The service standard you set should be easy to understand, and even easier to follow...”
Christine McHugh
Former VP of Customer Service for Starbucks, Author
View author >
Chapter 6
"Demystify corporate purpose and performance..."
Cheryl DeSantis
Chief People and Diversity Officer, SmileDirectClub
View author >