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Chapter 4

Recognize Achievement

with
Dan Cockerell
Ex. VP of the Magic Kingdom, Disney, Executive Coach
WHAT'S INSIDE?
Chapter 4
Recognize Achievement
Once your frontline teams understand your service promise, you need to reward the people exemplifying it. The core principle here is catching people doing things right. 

In this chapter we will explore how to...

• Ritualize recognition

• Praise high achievers—publically

• Compliment recognition with appreciation

Get the book
Chapter 4
How to set your service standards
"Gold stars are for everyone..."
Once your frontline teams understand your service promise, you need to reward the people exemplifying it. The core principle here is catching people doing things right. 

In this chapter we will explore how to...

• Ritualize recognition

• Praise high achievers—publically

• Compliment recognition with appreciation

Get the book
“The reason we recognize employees is to reinforce behavior. That's what recognition does. It's like saying, 'This is a behavior we value. You did an amazing job'.”
Dan Cockerell
Ex. VP of the Magic Kingdom, Disney, Executive Coach
Learn more about
Dan Cockerell
Dan Cockerell, previously Vice President of The Magic Kingdom, has spent 26 years working for Disney, culminating in responsibility for an unbelievable 12 000 employees and 20 million guests, and is now a highly sought-after entrepreneur and leadership coach.
Bring out the best in your frontline teams
If you're a frontline leader - the book is FREE!
And...it comes with a ‘bonus pack’ containing additional tools, membership to the Frontline Magic community and early access to community events and additional resources.
Get the book
Other contributors to this book
Chapter 6
"Set key metrics and share performance results daily..."
Jerry Campbell
Director, Consumer Services Service Now
View author >
Chapter 4
"Frontline employees are the people who live and breathe the customer experience."
Charles Ryan Minton
General Manager and Author, Fort Lauderdale Marriott Hotels
View author >
Chapter 7
"Frontline feedback should be funneled directly to a company’s operations department with no delays. "
Josh York
Founder and CEO, GYMGUYZ
View author >