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The book Creating Frontline Magic gives you the insights to why this is important, inspirational stories and to some extent the science being it while these courses puts what you learn into action and gives you a community of fellow learners that supports you along the way.
Great question. Put simply, there are no other courses like this designed for leaders like you! You will gain the skills and understanding of why it is important to invest in the frontline and how to do it in a way that maximizes business impact. If you are open to exploring new ways of leading your frontline teams and you’re real advocate for making frontline work awesome, this program is right for you. And best of all - you will find fellow learners who believe in it as much as you do!
By completing the courses you will:
We highly recommend that you complete all 4 courses but that said we also understand if you want to focus on one area at the time and that is totally fine too. Pick the one that suits you the best, you will be rewarded with a certificate by the end of each course completion.
These courses have been carefully curated with experts in the fields of behavioural science, psychology and neuroscience. We have been working with educational experts, academics and highly experienced and knowledgeable customer service professionals so that the content we share and the exercises you are invited to complete are informative, practical and relevant.
