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05. Service tips from the world’s most loved hotel brands with Charles Ryan Minton from Marriott Hotels


As the author of “Thanks for coming in today”, Charles Ryan Minton, is nearly as famous in the customer service industry as the hotels he’s headed up. He’s built a career in leadership of many of the world’s most loved hotel brands, including the famed Westin (owned by Marriott Bonvoy). On any given day, employees know that they’ll find Charles taking a long walk around the hotel listening to his employees and guests. In this episode, Ryan shares his best tips on how he empowers his frontline staff and a very personal story behind the name of his book. Sign up to frontlinemagic.org to watch the full video interview with Ryan.

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