Sign up to our Newsletter

07. Jim’s ‘Family’ – 40 years of building an iconic service business with Jim Penman


Green ‘Jim’s Mowing’ vans and trailers parked outside neighborhood laws in need of maintenance across Australia, New Zealand, the UK and Canada are a common sight. What started out as a one-man-band, has expanded over 40 years to 4 300 franchisees, an annual turnover of A$500 million ($521m) and the capacity to service a staggering 35 000 customers a day. But that incredible success didn't happen overnight. It was based on clearly defined service standards; a genuine passion for people and an obsession with asking the same question every day – “How can we do better?” We caught up with the man behind the franchise, David "Jim" Penman, to find out more...

Subscribe wherever you listen
< Back to all podcasts