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09. Caci Clinic and the quest for ‘beautiful’ experiences with Fran (Francesca) Caliari-Pearce, Acting CEO


Across all industries, exceptional frontline service (we like to call it ‘magic’) is important, but in the beauty business, that service is more personal and emotional than anywhere else. In New Zealand, Caci clinics are at the forefront of the skincare and appearance industry, with over 40 Caci locations, making them one of the country’s most recognisable brands. They’re also well-known for their deep sense of nurturing and care for customers who “...from the very beginning of the customer journey our customers must quite often overcome emotional and social barriers to even entering the building,” says Fran (Francesca) Caliari-Pearce, Acting CEO.

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