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12. When world-class customer experience is the aim - personal and team motivation is key with Mitch Watkins, Chief Experience Officer at Greenix


Mitchell (Mitch) Watkins, Chief Experience Officer at Greenix, is a people person – you can see it in his smile when he talks about leading the team of people he truly cares about. He’s had years of experience of frontline sales and spent a career putting his communication strengths and passion for helping people together to become the leader he is today. Greenix is a company that cares about its customers and the team loves what it does. But...Mitch acknowledges that pest control might not be everyone’s first job choice and that frontline roles aren’t always the easiest roles. He believes that as a leader, you can’t apologize for that, but he does have plenty of ideas around how to keep yourself and your team motivated…

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