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14. United Healthcare - 5 counter-intuitive customer service secrets with Jerry Campbell, Director, Consumer Services


Jerry Campbell’s frontline career credentials include both senior military and corporate positions; yet despite lived experience across those two very different environments, Jerry believes “The fundamentals of supporting a frontline team are always the same…” For 2 years, Jerry served as Customer Experience & Social Engagement Manager for 7-eleven stores across America. Today, he’s the Director of Consumer Service for the largest healthcare insurer in America, United Healthcare. Jerry shares how keeping the basics ‘healthy’ can restart your customer service heart…

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