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35 years of frontline service wisdom

Leaders challenge their people to put themselves in the customer's situation and give them the freedom to get creative and take action. “What would the customer want, appreciate and value if you did it? Sometimes that costs us a little money to fix problems that we don't pass onto the customer.
June 9, 2021

Finding Your Purpose

If you asked Matt Brown, founder of “My Father’s Barber” what his occupation was, he’d tell you that he was a barber, hair artist, and educator. But if you asked Matt what his purpose was, he’d give you a very different answer…
May 19, 2021

Success At The Ritz-Carlton Is Simple: Your Bottom-line, Depends On Your Frontline!

In an exclusive presentation from the AskNicely Frontline Experience Summit, Horst reveals his key to success: his frontline employees.
May 3, 2021

The Anatomy Of Employee Engagement In 4 Easy Buckets

At the Frontline Experience Summit Laurie Reuttimann's key note dug into the relationship between happy and engaged frontline employees, and the output of an organization.
May 3, 2021


Matt Brown

Matt Brown: She Is Not Your Rehab

She is Not your Rehab, My Fathers Barber

Horst Schulze

Horst Schulze: Excellence Wins

Ritz Carlton

Laurie Ruettiman

Laurie Ruettimann: Betting on You

Laurie Ruettimann

Dr. Patti Fletcher

Dr. Patti Fletcher: Thriving Through Human Connection


Christina Burns

Put Your Customers Second


Chris Bebo

How we empower Frontline Staff to Personalize Experiences

Provenance Hotels

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