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Performance

Blogs

Taking punk CX to the mainstream

The future is built on the present, and the best organizations are those who are working on being the best they can be right now.
May 20, 2021

Success At The Ritz-Carlton Is Simple: Your Bottom-line, Depends On Your Frontline!

In an exclusive presentation from the AskNicely Frontline Experience Summit, Horst reveals his key to success: his frontline employees.
May 3, 2021

Videos

Rory Sutherland

Rory Sutherland: Optimise on the Future, Not on the Past

Ogilvy UK

Horst Schulze

Horst Schulze: Excellence Wins

Ritz Carlton

Richard Owen

Richard Owen: Lessons from 20 Years of CX Data

OCX Cognition

Travis Tyler

The Always-On Customer Culture

86 400

Nick Sinclair

Evolve or Die

TOA Global

Brian Bazely

Out Caring the Competition

Driverseat

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