Sign up to our Newsletter
All of our content related to

Summit 2022


How to form lasting habits

What does it take to form lasting habits? Roxana-Maria Barbu provides us with a glimpse into the fascinating psychology of habit formation and how to facilitate it for both your customers and your frontline employees.
April 6, 2022

4-step guide to always saying yes to customers

Christine Trippi gives you a practical 4-step guide to always saying yes to customers. With over 30 years in the hospitality industry, Christine knows how to keep the customers happy!
March 24, 2022

What is culture? And does it really eat strategy for breakfast?

Yvette Mihelic is a seasoned customer experience executive with over 20 years of industry knowledge. Currently leading customer experience for Australia’s John Holland Rail Operations and Maintenance, she’s passionate about placing customers at the heart of the business. 
February 23, 2022


Aaron Ward

Aaron Ward: Hey 2022, we need to talk about fixing frontline work


Charles Ryan Minton

Charles Ryan Minton: Creating a culture where employees thrive & customer service is alive

Fort Lauderdale Marriott Hotels

Christine McHugh

Christine McHugh: Moderated Q&A, Set your service standard


Christine Trippi

Christine Trippi: Yes is the answer - 4 steps to always say, YES! to customers

The Wise Pineapple

Dan Cockerell

Dan Cockerell: Create Magic like Disney


Robert Galop

Robert Galop: The state of frontline work


Monthly Newsletters

Sign up to our monthly newsletter and don't miss out on new tools, content and other insights!