What does it take to form lasting habits? Roxana-Maria Barbu provides us with a glimpse into the fascinating psychology of habit formation and how to facilitate it for both your customers and your frontline employees.
Yvette Mihelic is a seasoned customer experience executive with over 20 years of industry knowledge. Currently leading customer experience for Australia’s John Holland Rail Operations and Maintenance, she’s passionate about placing customers at the heart of the business.
February 23, 2022
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