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Tools and Frameworks


The power of emotional intelligence and how you can learn it

Meet Sandra Thompson - Customer and Employee Experience Educator and Tedx Speaker. Her superpower? Improving customer and employee experience.
February 26, 2022

5 Things You Can Do Today to Improve Your Customer Experience

‍How do we improve customer experience? How do we orchestrate those interactions that leave customers buzzing and coming back for more? We got some tips for you to help you along the way...
December 23, 2021


Rory Sutherland

Rory Sutherland: Optimise on the Future, Not on the Past

Ogilvy UK

Richard Owen

Richard Owen: Lessons from 20 Years of CX Data

OCX Cognition

Don MacPherson

Don MacPherson: 12 Disruptive Trends for the 2020s

12 Geniuses

Chris Fisher

Chris Fisher: Feeding Your Foundation


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