Cheryl Desantis: Mission Possible: Unlock a superior customer experience with your emotional why

Cheryl DeSantis

‍Empathy is a key driver of better business results. You can't have happy customers without happy team members. In this talk Cheryl will share how to put the human back in human resource. Learn how to harness the power of finding your emotional why through team member empathy, empowerment, and engagement. Cheryl DeSantis is the Chief People and Diversity Officer at SmileDirectClub, an industry leader and pioneer in the Telehealth and oral care space. With more than 20 years of experience in strategic people and organizational development, Cheryl enables the growth of the business through its team members and always striving to maintain SmileDirectClub’s strong company culture.