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How do you unmute your frontline by maximizing and humanizing every single interaction? In this talk Lisa will share how you can make your frontline teams sparkle. Lisa Macqueen, has long lived experience in marketing and working in hospitality, moving from selling gorgeous hotels in exotic locations to selling cleaning services, Lisa had to completely unlearn everything she knew about marketing, and figure out how to win new clients. Armed with a new perspective, Lisa took an ‘average’ office cleaning company and turned it into a multi-million dollar international business in the space of a few short years.
