Emotional intelligence will be presented as the must have skill for success for managers. In this talk, you will learn what emotional intelligence is, and how the business that adopts it can become the industry leader with increased revenues and greater staff engagement. You will walk away with a few practices they can start now to improve their own learning. Sandra Thompson is an Educator and TEDx speaker who was the first Goleman Emotional Intelligence Coach in the UK. She started out as a Customer Experience consultant in 2010 focusing on improving customer and employee experience. Sandra believes that customer experiences and life-long learning are better designed, delivered and improved with the support of the sciences (neuroscience, behavioral science and psychology).