Sign up to our Newsletter

Yvette Mihelic: Creating a passion for customer connection

Yvette Mihelic

How do you engage cross functional teams to make customer experience their passion, regardless of their roles? Yvette will share some real life examples how you can connect your employee to your customer no matter their role. Yvette Mihelic is a customer experience senior executive with over 20 years of extensive experience across industry and sector. Most recently she is leading the customer experience division within John Holland’s Rail Operations and Maintenance team and has designed, developed and implemented customer experience strategy for the corporate division as well as several public transport contracts across Australia.

< Back to video page

Featured Videos