"Creating a culture of improvement is crucial because if employees aren’t receptive or willing to change, the quality, speed and accuracy of feedback is moot. It's all about turning gotcha moments into learning moments."
EVP/COO of HMS Host, former COO of Jamba Juice (also worked at Starbucks)
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Joe Thornton is an operations executive and entrepreneur with 36 years of retail, executive management and human resources experience. He's a published author ("The Power Of Or: Choosing And Doing What Matters Most") and revered for his leadership across diverse fields including strategy development, project management, store re-engineering and consulting.