The Frontline Experience Project 2020

The world's largest study of customer experience at the frontline. Compare your customer experience playbook with the most customer obsessed businesses in the world.

Join the Study


The Frontline Experience Project Offers:

Global Study

Join over 1,500 people powered businesses sharing insights on how they empower their frontline to win with customer experience. This is the definitive study for customer obsessed businesses.

See How You Compare

  • Operational practices that support frontline coaching, recognition, feedback and empowerment
  • The latest NPS results and trends by sector, company size and geography
  • Frameworks for driving systematic learning and innovation across the business

10 Mins to Frontline Magic

17 multi-choice questions and 4 open text questions (and some standard demographic questions). Collecting responses through September. Contributors will get early access to the 2020 Frontline Experience Benchmark Report once it's completed.

Partners who make this possible

Take the Assessment