How the model works
This model is based of our experience helping thousands of businesses create awesome customer experiences, and is designed to help you quantify how NPS impacts your referrals, repeat business, staff retention and rework.
1%
7 point increase in NPS leads to 1% increase in revenue
(London school of economics)
4.2x
Promoters are 4.2x times more likely to make repeat purchases and/or refer friends.
(Temkin/XMi Research Study 2019)
57
Average gap between the lowest and highest performing locations is 57 points based on study of AskNicely customers.
(AskNicely Benchmark Study 2020)
