🗓 Save the date! The Global Frontline Experience Summit is Back! 👉 More Info
Sign up to our Newsletter
Register to receive the book

Create Frontline Magic

The Seven Daily Habits of World Class Frontline Teams

Get the book

This isn’t ‘just another book on business’

...there are enough of those. Creating Frontline Magic will inspire fearless frontline leadership at a time when frontline work has never been as important. It’s a must-read manual, focusing on how some of the world’s biggest brands create exceptional customer experiences; and how you can too -  by empowering your frontline teams. Understand why empowered frontline teams matter and then create your own by applying seven habits from seven powerful truth-talking chapters.

What's inside?

We’ve distilled game-changing  knowledge and experience from renowned frontline leaders into a powerful FREE book for frontline professionals.
Customer success
Practical processes
and tools
Memorable stories
Latest insights
Chapter 6
"Set key metrics and share performance results daily..."
Jerry Campbell
Director, Consumer Services Service Now
Chapter 2
"It's important that teams see a connection between the work that they’re doing, their team goals, and the highest level company goals so they know their work matters."
Scott Runkel
Former VP, Customer Experience, A&R Blocks
Chapter 4
"Gold stars are for everyone..."
Dan Cockerell
Ex. VP of the Magic Kingdom, Disney, Executive Coach
Other contributors to this book
Chapter 6
"Demystify corporate purpose and performance..."
Cheryl DeSantis
Chief People and Diversity Officer, SmileDirectClub
Chapter 2
"Connect service standards and goals..."
Jeremy Hyde
Director, Customer Service Sun Country Airlines
Chapter 7
"Frontline feedback should be funneled directly to a company’s operations department with no delays. "
Josh York
Founder and CEO, GYMGUYZ
Bring out the best in your frontline teams
If you're a frontline leader - the book is FREE!
And...it comes with a ‘bonus pack’ containing additional tools, membership to the Frontline Magic community and early access to community events and additional resources.
Get the book