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Create Frontline Magic


The Seven Daily Habits of World Class Frontline Teams

Get the book

This isn’t ‘just another book on business’

...there are enough of those. Creating Frontline Magic will inspire fearless frontline leadership at a time when frontline work has never been as important. It’s a must-read manual, focusing on how some of the world’s biggest brands create exceptional customer experiences; and how you can too -  by empowering your frontline teams. Understand why empowered frontline teams matter and then create your own by applying seven habits from seven powerful truth-talking chapters.

What's inside?

We’ve distilled game-changing  knowledge and experience from renowned frontline leaders into a powerful FREE book for frontline professionals.
DISCOVER
Customer success
secrets
APPLY
Practical processes
and tools
LEARN FROM
Memorable stories
ACCESS
Latest insights
Chapter 1
“The service standard you set should be easy to understand, and even easier to follow...”
Christine McHugh
Former VP of Customer Service for Starbucks, Author
Chapter 2
"It's important that teams see a connection between the work that they’re doing, their team goals, and the highest level company goals so they know their work matters."
Scott Runkel
Former VP, Customer Experience, A&R Blocks
Chapter 4
"Gold stars are for everyone..."
Dan Cockerell
Ex. VP of the Magic Kingdom, Disney, Executive Coach
Other contributors to this book
Chapter 7
"Frontline feedback should be funneled directly to a company’s operations department with no delays. "
Josh York
Founder and CEO, GYMGUYZ
Chapter 6
"Frontline workers are an enviable resource for businesses..."
Devin Murphy
SVP of Operations, Barry's
Chapter 6
"Set key metrics and share performance results daily..."
Jerry Campbell
Director, Consumer Services Service Now
Bring out the best in your frontline teams
If you're a frontline leader - the book is FREE!
And...it comes with a ‘bonus pack’ containing additional tools, membership to the Frontline Magic community and early access to community events and additional resources.
Get the book