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Relive the Summit

Videos from the world’s largest ever gathering of leaders from people-powered businesses. To relive the day, or catchup on what you missed join the frontline magic community.
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Join the Study

The definitive study of customer experience at the frontline. Compare your playbook with the most customer obsessed brands in the world.
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Frontline Customer Toolkit

The definitive study of customer experience at the frontline. Compare your playbook with the most customer obsessed brands in the world.
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Learn from the Best

Frontline Magic is a global research project dedicated to sharing the practices and playbooks to deliver awesome customer experiences from the Frontline. Hear from thought leaders in people powered businesses about the practical steps they took to build customer obsessed teams.

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Free access to the latest playbooks, stories and techniques from global customer experience thought leaders.