Lead from the Frontline
Discover the magic behind how customer obsessed brands deliver awesome experiences every time.
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The Frontline Experience Project

The world's largest study of customer experience at the frontline. Compare your customer experience playbook with the most customer obsessed businesses in the world.
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Learn from the Best

Frontline Magic is a global research project dedicated to sharing the practices and playbooks to deliver awesome customer experiences from the Frontline. Hear from thought leaders in people powered businesses about the practical steps they took to build customer obsessed teams.

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Free access to the latest playbooks, stories and techniques from global customer experience thought leaders.
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