Videos from the world’s largest ever gathering of leaders from people-powered businesses. To relive the day, or catchup on what you missed join the frontline magic community.
Frontline Magic is a global research project dedicated to sharing the practices and playbooks to deliver awesome customer experiences from the Frontline. Hear from thought leaders in people powered businesses about the practical steps they took to build customer obsessed teams.
Nick Sinclair
,
Founder and CMO
TOA Global: Evolve or Die
Nick Sinclair opens up his playbook for leading a 1,600 strong global workforce to power the accountancy practice of the future.
AirBnB: Creating the World’s Most Loyal Travel Community
How do you provide an exceptional experience when you have huge variability? Liz Walker lays out the AirBnB playbook for using frontline insights to evolve their product and delight their customers.
