Lead from the Frontline
Discover the magic behind how customer obsessed brands deliver awesome experiences every time.
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Travis Tyler
Chief Product and Marketing Officer

The Frontline Experience Project

The world's largest study of customer experience at the frontline. Compare your customer experience playbook with the most customer obsessed businesses in the world.
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Learn from the Best

Frontline Magic is a global research project dedicated to sharing the practices and playbooks to deliver awesome customer experiences from the Frontline. Hear from thought leaders in people powered businesses about the practical steps they took to build customer obsessed teams.
Nick Sinclair
,
Founder and CMO
TOA Global: Evolve or Die

Nick Sinclair opens up his playbook for leading a 1,600 strong global workforce to power the accountancy practice of the future.

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Nick Sinclair
Founder and CMO
Liz Walker
,
Product Lead
AirBnB: Creating the World’s Most Loyal Travel Community

How do you provide an exceptional experience when you have huge variability? Liz Walker lays out the AirBnB playbook for using frontline insights to evolve their product and delight their customers.

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Liz Walker
Product Lead
Christina Burns
,
VP Customer Success
Ruby: Put Your Customers Second

Christina Burns shares the secrets of how Ruby incentivizes, inspires and empowers every employee to create amazing customer experiences.

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Christina Burns
VP Customer Success

Join over 15,000 CX Professionals

Free access to the latest playbooks, stories and techniques from global customer experience thought leaders.
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