As the author of “Thanks for coming in today”, Charles Ryan Minton is nearly as famous in the customer service industry as the hotels he’s headed up. He’s built a career in leadership of many of the world’s most loved hotel brands, including the famed Westin (owned by Marriott Bonvoy). If there is something Ryan knows it is that by providing your customers and guests with an unforgettable experience, your business can build customer loyalty and gain an edge over your competition. But what most leaders forget is that great customer service starts with happy employees. To take your organization to the next level, you need to work from the inside out.