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18. HMS Host - The ‘connection’ that powers customer service at airports with Joe Thornton, COO


With almost 40 years of retail brand experience leading some of the world’s most well-known and well-loved companies, including Blockbuster, Starbucks and Jamba Juice and now leading from behind the scenes as Chief Operating Officer for some of your favorite quick-stops at airports across the US, Joe Thornton knows that the fastest and most impactful way to make a difference to someone’s day, is to give them great service.

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