What does it take to form lasting habits? Roxana-Maria Barbu provides us with a glimpse into the fascinating psychology of habit formation and how to facilitate it for both your customers and your frontline employees.
Christine Trippi gives you a practical 4-step guide to always saying yes to customers. With over 30 years in the hospitality industry, Christine knows how to keep the customers happy!
Yvette Mihelic is a seasoned customer experience executive with over 20 years of industry knowledge. Currently leading customer experience for Australia’s John Holland Rail Operations and Maintenance, she’s passionate about placing customers at the heart of the business.
February 23, 2022
Videos
Devin Murphy
Devin Murphy: Moderated Q&A Grow your customer service ‘gains’ by unmuting the frontline
Barry's Bootcamp
Ethan Andelman
Ethan Andelman: Brilliant at the basics: How coaching for small improvements yields big CX results
Lendmark Financial Services
Ish Cheyne
Ish Cheyne: The power of your personal story
Les Mills
Jami Kaliebe
Jami Kaliebe & Vinny Pacione: How tech can enable a culture of coaching and self-improvement for the mobile workforce
BioReference Laboratories
Jeremy Hyde
Jeremy Hyde: Moderated Q&A Do one thing better
Sun Country Airlines
Jerry Campbell
Jerry Campbell: The power of employee satisfaction
