What does it take to form lasting habits? Roxana-Maria Barbu provides us with a glimpse into the fascinating psychology of habit formation and how to facilitate it for both your customers and your frontline employees.
Christine Trippi gives you a practical 4-step guide to always saying yes to customers. With over 30 years in the hospitality industry, Christine knows how to keep the customers happy!
Yvette Mihelic is a seasoned customer experience executive with over 20 years of industry knowledge. Currently leading customer experience for Australia’s John Holland Rail Operations and Maintenance, she’s passionate about placing customers at the heart of the business.
February 23, 2022
Videos
Roxana-Maria Barbu
Roxana-Maria Barbu, PhD: The psychology of habit formation
Macadamian
Wendy Miller
Wendy Miller: Build strong and lasting customer relationships by unmuting the frontline
Ruby
Anna Egan
Anna Egan: You can't have a growth story without an engaged team
A1 Air Conditioning & Heating
Cheryl DeSantis
Cheryl Desantis: Mission Possible: Unlock a superior customer experience with your emotional why
SmileDirectClub
Chris Wong
Chris Wong: The power of fast feedback loops to drive customer satisfaction
New Zealand Home Loans
David Kohari
David Kohari: Connecting the dots: From company to CX metrics
