Janine Vesper: Why YOU Matter

Janine Vesper

YOU bring the service experience ALIVE for customers. YOU get back what you GIVE. Let’s make the most of it.

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Roxana-Maria Barbu, PhD: The psychology of habit formation

Roxana-Maria Barbu

PhD and Senior Cognitive and Behavioural Experience Researcher

Christine McHugh: Moderated Q&A, Set your service standard

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Ex. VP of Customer Service and Operations Services Starbucks, Author of the book From barista to boardroom

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Hotelier, Fort Lauderdale Marriott Hotels