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Robert Galop: The state of frontline work

Robert Galop

A lot has changed for service businesses in the midst of the current pandemic. AskNicely partnered with research firm Metrigy to get an understanding of how best-in-class service businesses are enabling their frontline teams and improving business today. This keynote will dive into the data to show how these companies are rising above the competition and creating better customer and employee experiences that increase customer satisfaction, revenue, and profitability.

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